Frequently Asked Questions


Getting Started

How do I get a price?

Our "Instant Quote" feature gives you a simple way to find out the cost of your project. Just enter the number of words in your document, choose the languages, provide your contact details and then click on the "Calculate Quote" button. The price will be calculated automatically and will include all volume discounts available.

For more complex projects (those with hundreds or thousands of pages of text), or if you cannot see the languages you require, or would like to discuss your project in detail, please contact us.


Which service level should I choose?

Corporate Translation Services offer two levels of service you can choose from:

  • Translation & proof reading � your document will be translated and proof read by a specialised experienced translator translating into their native language. The translation will be accurate, complete and without errors.

  • Translation & independent proof reading � the document, translated by a specialised and experienced translator, will be proofread by a second independent person (also an expert translator in the field) to ensure even clearer reading and refining of the document.

How do you charge and what are the rates?

Corporate Translation Services charge on a per word basis for every language. Rates vary depending on the level of service required, the language type and the number of words in your document. Use our "Instant Quote" feature on the home page to get an instant quotation for your project.


Documents & Files

Which document types can you translate?

Please ensure that all documents you submit to Corporate Translation Services are in some of the following formats:

  • .doc (Microsoft Word)
  • .docx (Microsoft Word 2007)
  • .xls (Microsoft Excel)
  • .xlsx (Microsoft Excel 2007)
  • .pdf
  • .ppt
  • all OpenOffice document types
  • .xml
  • .rtf
  • .txt
  • .htm
  • .html

How can I retrieve my translated documents?

When your translation is ready we will return it to you by email.


How do I view documents that use different characters?

Corporate Translation Services translate from English into many languages, some of which use different character sets. When you receive your translated document, the document will only display correctly if your computer supports the language in question.

If you are using a Windows operating system, you can download support for double-byte character sets from Microsoft.

  • If you are using Internet Explorer 4.0 or above, please click here. Just choose the language required.

  • Tick the box for your language support needs.

  • Click "Download Software" and follow the prompts through the installation.

    • Note: This language update will cause your system to reboot.

    Next time you open your translated Word document, you will see the document in it�s appropriate character set.


Translations & Translators

Which languages do you translate?

Our team of over 100 professional translators will translate all of your documents between any of the following languages:

English (all versions), German, French, Italian, Spanish, Portuguese, Norwegian, Swedish, Finish, Danish, Dutch, Russian, Buelorussian, Irish, Welsh, Ukrainian, Moldavian, other CIS states languages (Georgian, Armenian, Azerbaijani, Kyrghiz, Kazakh, Turkmen etc.), Latin, Latvian, Estonian, Lithuanian, Polish, Rumanian, Bulgarian, Czech, Slovak, Slovenian, Bosnian, Serbo-Croatian, Hungarian, Albanian, Greek, Afrikaans, Hebrew, Hatian Creole, Chinese (Traditional and Simplified), Japanese, Korean, Farsi, Arabic, Afghan, Kurdish, Indonesian, Philippino, Malay, Vietnamese, Thai, Laotian.

Other language combinations are also available upon request. Please contact us if the language you require is not listed above.


Who are your translators?

Our large team of translators come from all corners of the world. Corporate Translation Services only use native speakers and only those who are highly experienced in translation. Our translators are experts in general translation, technical translation, business translation, marketing translation, financial translation, legal translation, medical translation, website translation and software localization to name but a few.


Payment

Is your web site secure?

Corporate Translation Services operate a fully secure environment for placing translation orders. You can be confident that all orders and communication with us are fully protected. Corporate Translation Services use WorldPay & PayPal to ensure a 100% secure shopping experience.


Which Credit & Debit Cards do you accept?

Corporate Translation Services use WorldPay & PayPal for all our online payments. You can pay using a wide range of credit and debit cards including Visa, MasterCard, Switch, American Express, JCB, Diners, Laser and Electron.


Will I receive an invoice?

For all translations we can email you an invoice after completion of the project. We do not normally mail out invoices where a payment has been made by credit card.


What is VAT & must I pay it?

VAT stands for value added tax and is a tax added to all purchases made within the EU (European Union). However, since our company is based in Dublin, Ireland, we do not charge tax to clients who are VAT registered in UK.


I am a freelance translator. How can I apply for a job in your translation company?

Our translation company welcomes the opportunity to work with experienced freelance translators and interpreters worldwide. Corporate Translation Services requires all translators to have a professional-level experience in translation and/or interpreting. A university degree in a technical subject and an established record of performance in commercial translation / interpreting is desirable. We are unable to reply to each individual resume submission, but those candidates who meet the minimum requirements outlined above will be eligible and considered for future assignments. Please submit your resume to jobs@corporate-translation-services.co.uk.